Partner Resources
Crane understands that you need a reliable, supportive, personal and proactive service to help you sell the Avaya portfolio as effectively as you can. That's why we have developed our internal infrastructure to give you unsurpassable levels of support before, during and after sales.
Account Management
Crane has a team of dedicated account managers, one of which will be appointed to your business to help support and develop the growth of your business.
Online Ordering
iStore is a highly functional, comprehensive, real-time online ordering service.
Online Support
By investing in the latest knowledge management technology Crane ensure that all of the knowledge is easily accessible and available all day, everyday to our customers.
Pre-Sales Support
Our teams of pre-sales specialists are all trained to the highest levels with our manufacturer and applications partners.
Marketing
Crane are keen to support resellers build their business you providing assistance with their marketing programmes, business development plans and product marketing collateral.
Technical Support
Our Technical Support Call Centre is operated by highly trained Avaya product technicians.
Business Partner Programme
Achieving accreditation with Avaya can bring further benefits to your business.
Professional Services and Project Management
Our professional service teams offer a range of support for resellers and ISV's. Recent projects have included the roll out of multi site UK contact centers through to complex systems integration for major ISV's across EMEA.
Maintenance
We have built a business that is dedicated to supporting yours. We work with our partners and not in competition with them to provide the highest levels of service for their customers.
Logistics and Shipping
We will deliver stocked product to our customers by the end of the next working day, or better if requested (subject to premium charges), provided orders are received by 1600 hours.
Warranties and Returns
We take the greatest care in ensuring that every shipment arrives with you in perfect condition but we can't guarantee this. What we can ensure is that any problems are dealt with quickly and efficiently.
AssuredOrder
By placing your order on Crane iStore as soon as you have secured the sale, we can ensure that we hold your products for you in our warehouse ready for shipping when you need them.
