Crane Services

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Why use us?

The Crane service proposition is designed to complement the skills, capability and capacity of our partner channel.

Our services portfolio ranges from simple maintenance contracts for SME businesses, through to project management and professional services for complex multi-site contact centre implementations.

By using Crane services, you can concentrate on your core competencies as a sales-focused company, or you can increase the capacity of your own engineering force specialist skills when required. Either way, we can help to make your business model more profitable by providing professional, competitive and flexible technical services that dovetail neatly into your business. These include:

  • VoIP Network Readiness Testing

  • Pre-staging

  • Installation

  • Project Management

  • Specialist Professional Services

  • Maintenance


Benefits of using an external services supplier

  • Extend your geographical coverage

  • Provide out-of-hours support

  • Manage seasonal peaks

  • Support new products whilst developing internal skills

  • Access specialist skills for complex installations


Benefits of using Crane

  • More than 250 man years of experience

  • Over 25 dedicated services staff

  • True nationwide coverage; 24 hours a day, 7 days a week

  • Over 15 years experience of supplying services to partners and their customers

  • Field-based staff support over 3,000 contracts, 7,000 services requests and 2,500 site visits per year

  • Professional call handling, contract administration and engineer scheduling desk

  • Backed by comprehensive service management systems and knowledge bases

  • ISO9001:2000 approved

  • Direct manufacturer relationships

  • Non-competitive, Crane only sell through the channel

  • Fully accredited service organisation for sales only Avaya partners


To find out more about Crane services, please call 08708 503504 or email servicequote@cranetel.co.uk.

What you say...

"Because Crane do not compete directly in the marketplace we use them as a services partner for products that do not fall within our core competencies. We would not consider partnering with another service organisation or reseller, where future customer ownership issues might be a problem. We trust Crane to look after service support for us because we know there will never be any conflict."
Derek Thomas – Head of Services, Corporate Communications