About Avaya

What is Avaya?

Avaya is a leading global provider of communications networks and services for businesses.


Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony software applications, systems and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com.


We are a market leader

We are in leadership positions in the following markets:

  • No.1 worldwide leadership for IP Telephony

  • No. 2 in IP Telephony in EMEA

  • No.2 worldwide in Enterprise Telephony

  • No.1 in call centres in North America, Latin America, Europe and Asia Pacific

  • No.1 worldwide in enterprise messaging, unified communication4 and unified messaging

  • No. 1 in the U.S. in PBX maintenance service


  • We have approximately 700,000 service maintenance contracts worldwide

  • Every day, people use 100 million of our voice mailboxes

  • We employ more than 20,000 people including some 2,500 research and development professionals worldwide

  • We have about 2,500 authorised or certified partners worldwide

  • Avaya Global Services has more than 9,000 services experts worldwide, supported by accredited BusinessPartners, 24 network operations centres, 13 technical support centres and unique patented design and management tools.



    • Crane's relationship with Avaya dates back to the early 90's when we were the first company to distribute Avaya products in the UK. In 2001 we achieved the accolade of being the first company to be awarded Diamond status as a distributor.


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